Practitioner Terms & Conditions

Curetails Practitioner Terms & Conditions

This Website, Web Platform and the associated Mobile Applications, collectively referred to as the “Platform” is owned and operated by M/s. Aryaa TechnoVenture Private Limited, a private limited company incorporated under the Companies Act, 2013 with its registered office at A-104, Kapil Co-operative Housing Society, B-56, Gokuldham, Goregaon East, Mumbai – 400063, Maharashtra, India, under the brand name of Curetails (hereinafter referred to as the “Company”)

The Curetails Practitioner Terms and Conditions below are applicable to any qualified Veterinary Practitioner or Veterinary health care provider, including but not limited to Veterinary doctors & Specialists, Behaviourists, Nutritionists, Therapist, Trainers and others who wish to be listed, or are already listed, on the Platform whether as an individual professional or as part of an organization (each such individual or organization hereinafter referred to as the “Practitioner”).

These Curetails Practitioner Terms and Conditions have to be read in conjunction with the terms of Curetails General Terms and Conditions and the Curetails Privacy Policy & Cookie Policy. The Practitioner shall comply with the Privacy Policy of the Company and the applicable regulations relating to data privacy and data protection. The Practitioner shall comply with all the Curetails General Terms and Conditions applicable with respect to the usage of the Platform.

The Practitioner shall submit the following documents to the Company for registering with the Platform and at any time, thereafter:
1. ID Proof;
2. Address Proof;
3. Certificates evidencing their qualification;
4. Certificates evidencing their experience;
5. Certificates evidencing their medical registration (if applicable);
6. Certificates evidencing their licenses (if applicable); and
7. Any other document as required by the Company
The Practitioner agrees that all information that are provided on to the Platform and any information uploaded by the Practitioner on the Platform, will be true, accurate, current, and complete up to date and current, to the best of the Practitioner’s knowledge.
It is the sole and absolute discretion of the Company to approve or reject the Practitioner’s registration on the Platform based on the verification of the Practitioner’s educational qualifications, experience and other related information provided by the Practitioner during the registration process.
Upon approval of the registration, the Practitioner shall pay the subscription fees in accordance with the plans provided on the Platform. The subscription fees paid by the Practitioner are nonrefundable and shall last till the end of the subscription period (a maximum of 30 days).
The Practitioner agrees to treat the Pets based on the inputs provided by the Pet Owner who browses through the Platform and avails the appropriate Services from the Platform (hereinafter referred to as the “Client”) as the Practitioner would have otherwise treated the Client’s Pet on a physical one-on-one consultation model.
Practitioners shall respond to and accept a material number of inquiries, appointments and booking requests received in the interest of the Client experience; and the Practitioners are prohibited from cancelling a material number of Scheduled Appointment Time. For the purposes of these set of Curetails Practitioner Terms and Conditions, “Scheduled Appointment Time” means the date and time selected by the Client for an appointment with the Practitioner through the Platform for availing the Services.
The Company reserves the right to set the pricing terms and to change it from time to time for the Services to be provided to the Client. The Practitioner hereby authorizes the Company to collect the fees on its behalf through the Platform and pay the fees to the Practitioner after deducting the applicable processing fees due to the Company. The Company may have promotional offers provided to the Client from time to time at its sole discretion for the Services provided through the Platform and the Practitioner agrees to provide cooperation to the Company for such promotion offers without any restrictions.
The Practitioner understands and agrees that the Company uses the Practitioner’s name and logo, including trademarks (collectively, the “Practitioner Marks”) on the Platform and the Company’s marketing materials. The Company will be permitted to issue press releases of any kind referencing the Practitioner and the Practitioner Marks. However, the Practitioner shall seek a written permission from Company to participate in any press releases or for using trade names, trademarks, or service marks of the Company in any of its/his/her advertisement, publicity, or promotion.
In the event the Practitioner is of the opinion that there is a need for a physical consultation and that is essential and mandatory for accurate diagnosis or any other resolution of the case, the Practitioner shall mandatorily be required to provide a Client referral for physical evaluation.
The Practitioner understands that, the Company shall not be liable, under any event, for any comments or feedback given by any of the Clients in relation to the Services provided by the Practitioner. The Company reserves the right for publishing or modifying or moderating the feedback provided by the Clients and the right to remove any abusive or inappropriate or promotional content added on the Platform.
The Practitioner acknowledges and agrees that the calls/consultations shall be recorded by the Platform and a copy shall be retained by the Company as per applicable regulations. The Company undertakes to maintain confidentiality and shall also comply with the applicable data privacy laws.
The Company ensures easy access to the Practitioners by providing a tool to update their profile information on the Platform. The Company reserves the right to moderate the changes or updates requested by Practitioners and shall at its sole discretion publish or reject the requests submitted by the Practitioners for the respective changes or updates. The Practitioners shall ensure that no such content breaches any third- party rights, including intellectual property rights and those they are not derogatory in nature.
The Practitioner understands that the Company makes no promise or guarantee for the number of consultations that will be allocated to a Practitioner on the Platform or makes no recommendation to the Client through the Platform. The display of the Practitioners profiles in the Platform is solely based on the Client’s inputs and requirement. Further, the Company does not make any recommendation or suggestions to the Client with regard to the Practitioner’s profiles.
The Practitioner agrees and acknowledges that the Vaccination charts, Prescriptions or Visit Notes (whichever is applicable) will be created or uploaded to the Platform. The Company shall not be liable for the accuracy of the information provided in the documents uploaded/created by the Practitioner and it is the Practitioner’s responsibility to maintain the correct information and ensure accuracy of the information uploaded/created through the Platform.
The Practitioner shall comply with the following booking standards:
1. Ensure that the Client consults the same Practitioner with whom the appointment has been confirmed. If Practitioner is unavailable, then the appointment should be cancelled or rescheduled to another time with advance notice to the Company and the Client.
2. Communicate to the Client about any expected delay/cancellation at least twelve (12) hours prior to the scheduled time of appointment.
3. Update the Practitioner’s Profile and calendar in following cases:
  1. Any scheduled leaves, holidays, e.g. on festivals; and, blocking calendar on personal holidays
  2. Transfer of consulting Practitioners to another establishment
  3. Change in Practitioner’s consultation timings
In event of the Practitioner is unable or facing any issues in updating the profile, the Practitioner may reach out to the Company’s administration team at [email protected].
The Practitioner has the discretion to cancel any consultation at any point in time in cases where the Practitioner feels that it is beyond his/her expertise or his/her capacity to treat the Client’s Pet by providing appropriate explanation to the Client which shall include for further evaluation. However, the Practitioner understands that the Client shall be eligible for refund policy for any of the acts mentioned under the below clause.
The Practitioner understands and agrees that the Client shall be eligible for the refund of the consultation fee or any financial assistance in occurrence of the following incidents, in relation to the Services provided by the Platform, in the event of the Practitioner not attending a Scheduled Appointment Time, within
1. Fifteen (15) minutes in case of the Video Consultation appointment;
2. Five (05) minutes in case of the Consult Now module; and
3. Two (02) hours in case of In-Clinic bookings.
Further in case of Consult Now, if the Practitioner needs to change the status to ‘unavailable’, the same could be changed after having completed all the open consultations. In case the Practitioner leaves a consultation open and changes the status to ‘unavailable’, the Practitioner understands and agrees that he/she shall be liable to pay such penalty as may be imposed by the Company, in these cases. The Company will inform the respective Practitioner by way of a written notice with reference to the approved refund request. The Practitioner shall pay refundable fee to the Client within seven (07) days. In event of the refundable fee is paid by the Company to the Client, the same shall be deducted from the Practitioner payment (if any) and/or the Practitioner shall pay the fee with additional penalty (if applicable) to the Company within seven (07) days of receipt of such notice.
The Following are the additional terms and obligations to be complied by the Veterinary doctors and Specialists:
1. The Practitioner shall provide either e-prescription using the appropriate modules available on the Platform, while providing consultation or upload the soft copy of the prescription as deemed appropriate by the Practitioner. The Practitioner shall strictly comply with the applicable regulations in prescribing any medicine to the Client.
2. The Practitioner is and shall be duly registered, licensed and qualified for treating diseases, disorders, and injuries in non-human animals and to practice medicine/provide health care services in the jurisdiction of his/her enrolment under The Indian Veterinary Council Act, 1984.
3. For a Practitioner to complete a consultation, it is mandatory to provide a consultation summary via the e-prescription module to all the registered Users in the format as prescription by the Company. The recommended contents of the said consultation summary are as follows:
  1. Summary of presenting illness
  2. Provisional diagnosis
  3. Medicine posology including side effects if any
  4. Diagnostics
  5. Lifestyle changes (If required)
  6. Other special instructions (if any)
  7. Referral for physical consultation (if necessary)
The Practitioner understands that the Company makes no promise or guarantee for any uninterrupted communication while using the Platform and the Practitioner shall not hold the Company liable, if for any reason the communication is not delivered to him/her or the Client, or are delivered late or not accessed, despite the efforts undertaken by the Company or if there is any technical glitch in the Platform.
The Practitioner shall not share their personal, religious and/or moral views with the Client while consulting with them.
The Practitioner is absolutely and expressly prohibited from undertaking the following activities:
1. Promoting content and activities which are illegal in nature;
2. Violation of any applicable laws or regulations;
3. Prescribing medicines which are barred for prescription via telemedicine consultation;
4. Avoid any self-advertisement or solicitation of Client in any other manner other than as provided under the terms of subscription;
5. Use of unprofessional behavior including but not limited to usage of any derogatory language, objectionable and /or offensive content.
The Practitioner shall indemnify and hold harmless the Company and its affiliates, subsidiaries, directors, officers, employees and agents from and against any and all claims, proceedings, penalties, damages, loss, liability, actions, costs and expenses (including but not limited to court fees and attorney fees) arising due to
1. misconduct/negligence while providing consultation Services;
2. violation or non-compliance of any law, rules or regulations;
3. other actions, omissions or commissions of the Practitioner that gave rise to the claim.
The Practitioner shall not post any words or images that are obscene, defamatory, false, unlawful, or infringe upon others’ rights, including intellectual property rights or any content that could be deemed an advertisement or solicitation where not explicitly authorized by Company on to the Platform.
The Company shall not verify the Services provided by the Practitioner and therefore shall not be liable or responsible for the Services and any claim that arises out of or as a result of the Services provided by the Practitioner to the Client. The Company is only an intermediary and is facilitating in the process of tele-connecting the Practitioner with the Client.
The Practitioner agrees to keep confidential all deliverables and all data, technical, product, business, financial, and other information regarding the business and software programs of the Company, its affiliates, customers, employees, investors, contractors, vendors and suppliers (the “Confidential Information”), including but not limited to programming techniques and methods, research and development, computer programs, documentation, marketing plans, customer identity, user engagement models and business methods. Without limiting the generality of the foregoing, Confidential Information includes all information and materials disclosed orally or in any other form, regarding the Company’s and/or its affiliates’ software products or software product development including, but not limited to, the configuration techniques, data classification techniques, user interface, applications programming interfaces, data modelling and management techniques, data structures, and other information of or relating to the Company and its software products or derived from testing or other use thereof. The Practitioner shall at all times protect and safeguard the Confidential Information and agrees not to disclose, provide, transmit or otherwise convey any Confidential Information, in whole or in part, to any other person. The Practitioner agrees that it will not use any Confidential Information for his/her own purpose or for the benefit of any third party and shall honour the copyrights and other Intellectual Property Rights of the Company and will not copy, duplicate, or in any manner reproduce any such copyrighted materials. Upon request of the Company or upon cancellation of the Practitioner’ss registration of the Agreement, the Practitioner shall promptly deliver to the Company any and all documents, notes, or other physical embodiments of or reflecting the Confidential Information (including copies thereof), if any that are in possession or control of the Practitioner. Nothing in this Curetails Practitioner Terms & Conditions will be construed as conveying to the Practitioner any right, title or interests or copyright in or to any Confidential Information of the Company; or to convey any license as to use, sell, exploit, copy or further develop any such Confidential Information. The confidentiality obligations of the Practitioner as mentioned herein will survive termination or expiration of these Terms and Conditions. The Company has the right to take such action it deems necessary to protect its rights hereunder, including, without limitation, injunctive relief and any other remedies as may be available at law or equity.
The Company shall have the right to immediately terminate the registration of the Practitioner in the event of any of the following:
1. Breach of any of the above Terms & Conditions;
2. Non-compliance with applicable laws;
3. Infringement of intellectual property rights of the Company;
4. Breach of the confidentiality obligations;
5. Misconduct and/or negligence in performance of the duties as a Practitioner; and
6. Non-payment of the prescribed subscription fees to the Company.
7. Inaccurate, untrue, misrepresentation of any information provided by the Practitioner
Either Party may terminate the registration by giving a written notice of 30 (thirty) days to the other Party without assigning any reason.
In the event of any termination for convenience as per the above clause, the Company will disable the use of the Platform by the Practitioner for bookings beyond the notice period of thirty (30) days.
The Company expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to any warranties of merchantability, fitness for a particular use of purpose, operability, condition, value, accuracy of data, system integration, reliability of performance and freedom from errors, viruses or other harmful components.